Refund policy

Last Updated: October 20, 2026

Return Window

Eligible products may be returned within 30 days of the delivery date. Returns requested after the 30-day period may not be accepted.

Eligibility Conditions

To be eligible for a return, the product should generally be:

• Unused and in its original condition

• Free from damage caused after delivery

• Returned with original packaging, tags, and accessories when reasonably possible

• Accompanied by the original order information or proof of purchase

How to Request a Return

Contact us before sending any product back. Email support@insideninaskloset.com or call +1 513 389-0092 and provide your order number, product name, and reason for the return. We will give you return instructions after reviewing the request. Photographs may be requested for damaged or incorrect items.

Return Shipping

For returns resulting from a change of mind or customer preference, return shipping costs are generally the customer’s responsibility unless we state otherwise. For items that arrive damaged, defective, or incorrect, we will provide appropriate return instructions and may cover return shipping after review.

Refunds

Once an eligible returned product has been received and inspected, approved refunds are generally processed within 7 business days to the original payment method. The time required for the refund to appear in the customer’s account depends on the payment provider or financial institution and is outside our direct control.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us promptly with your order number and clear photographs of the item and packaging. After review, we will determine an appropriate resolution, which may include a replacement, refund, or other reasonable solution.