Shipping Policy
At INSIDE NINA'S KLOSET, we are committed to delivering your orders quickly, safely, and with the utmost care. We understand how important it is to receive your items on time, and our shipping process is designed to ensure a smooth, reliable, and hassle-free experience for every customer.
Order Processing Time
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Processing Window: All orders are processed within 0 to 2 business days (Monday – Friday).
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Cut-off Time: Orders placed after 5:00 PM (EST) will be processed on the following business day.
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Please note: We do not process or ship orders on weekends or public holidays.
Shipping Time & Delivery Estimates
Once your order has been processed, it is shipped via our standard delivery service.
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Transit Time: 3 to 5 business days.
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Total Delivery Time: 3 to 7 business days (Processing + Transit).
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Note: Delivery times may occasionally vary due to external factors such as carrier delays, weather conditions, or high shipping volumes.
Shipping Location
We currently provide shipping exclusively within the United States. We do not offer international shipping at this time.
Shipping Charges
We are pleased to offer Free Shipping on all orders. You will not incur any additional delivery fees at checkout.
Order Tracking
As soon as your package ships, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor your delivery's progress in real-time. If you do not receive your tracking information within 2 business days of placing your order, please contact our support team.
Delivery Issues or Delays
If your shipment is significantly delayed or marked as "Delivered" but has not been received, please contact us immediately so we can investigate and assist you in locating your package.
Damaged Packages
If your package arrives in a damaged condition, please take the following steps:
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Document: Take clear photos of the damaged item(s) and the original packaging.
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Contact: Reach out to our customer service team within 7 days of the delivery date.
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Submit: Send the photos along with your order number to support@insideninaskloset.com.
Please note that without photographic proof of damage, we may be unable to process a refund, replacement, or store credit.
Incorrect Shipping Address
To avoid delivery complications, please ensure that your shipping address is accurate before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error and your order has not yet been shipped, please contact us immediately for assistance.
Contact Information
If you have any questions or concerns regarding your shipment, our team is always here to help:
Business Name: INSIDE NINA'S KLOSET
Business Address: 3213 Harrison Ave. Cincinnati, OH 45211, United State
Phone: +1 (513) 389-0092
Email: support@insideninaskloset.com
Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed