Refund & Return Policy

At INSIDE NINA'S KLOSET, our mission is to bring you high-quality products and an exceptional shopping experience. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet your expectations, our return and refund process is designed to be simple, smooth, and stress-free.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, item(s) must meet the following conditions:

  • Items must be unused and in their original condition.

  • Items must be returned in their original packaging, including all tags and accessories.

  • Proof of purchase (order number or receipt) must be provided.

Note: If an incorrect order was placed by the customer, the return shipping cost will be the customer's responsibility. We do not accept returns beyond the 30-day window.

Return Method

All returns must be processed via mail. We do not currently accept in-store returns for online purchases.

How to Initiate a Return

To return an item, please follow these steps:

  1. Repack: Securely pack your item(s) in the original packaging.

  2. Label: Attach the prepaid return shipping label provided in your package.

  3. Ship: Drop off the package at the nearest carrier location indicated on the label.

If you have misplaced your return label, please contact our support team at support@insideninaskloset.com to request a new one.

Restocking Fee

We believe in a hassle-free experience; therefore, there is no restocking fee. Returns are free of charge for items that meet our return criteria.

Damaged or Defective Items

If your order arrives damaged, please reach out to us immediately:

  • Take clear photos of the damaged item(s).

  • Contact our customer service team within 7 days of delivery.

  • Send the photos along with your order details to support@insideninaskloset.com.

Claims submitted after 7 days or without visual proof may not be eligible for a refund or replacement.

Refund Processing

Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. Refunds will be automatically issued to your original payment method.

Shipping Information

  • Processing Time: 0–2 business days.

  • Transit Time: 3–5 business days.

  • Total Delivery Time: 3–7 business days.

  • Order Cut-Off Time: 05:00 PM (EST).

  • Shipping Method: Free Shipping.

  • Shipping Region: United States only.

Contact Information

If you have any questions or need further assistance, our team is here to help:

Business Name: INSIDE NINA'S KLOSET
Business Address: 3213 Harrison Ave. Cincinnati, OH 45211, United State
Phone: +1 (513) 389-0092
Email: support@insideninaskloset.com

Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed