FAQ
Welcome to our FAQ section! We’ve compiled answers to the most common questions to help you have a smooth shopping experience.
Ordering & Shipping
Q: Where do you ship? A: We currently ship exclusively within the United States.
Q: How long will it take to receive my order? A: Our total delivery time is 3 to 7 business days. This includes 0–2 business days for processing and 3–5 business days for transit.
Q: Is shipping free? A: Yes, we are proud to offer free shipping on all orders across the United States.
Q: Can I track my order? A: Absolutely! Once your order ships, we will send you an email with a tracking number so you can monitor your package's journey.
Payments
Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery (COD).
Q: Is my payment information secure? A: Yes. All transactions are processed through secure, PCI-compliant gateways. We do not store your full credit card details on our servers.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in their original packaging.
Q: Is there a restocking fee? A: No, there is no restocking fee. Returns are completely free of charge for items that meet our return criteria.
Q: What if my item arrives damaged? A: We’re sorry to hear that! Please contact our support team within 7 days of delivery with photos of the damaged item and your order number. We will guide you through the replacement or refund process.
General
Q: How can I contact customer support? A: We are here to help! You can reach us at support@insideninaskloset.com or call us at +1 (513) 389-0092.
Q: Can I change my order after it has been placed? A: If your order has not yet been processed for shipping, please contact us immediately, and we will do our best to assist you with any changes.
Need more help?
If your question wasn't answered here, feel free to reach out to us:
Business Name: INSIDE NINA'S KLOSET
Business Address: 3213 Harrison Ave. Cincinnati, OH 45211, United State
Phone: +1 (513) 389-0092
Email: support@insideninaskloset.com
Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed